Frequently
Asked Questions

how to bidet
  • What's the problem with using only toilet paper anyway?+
  • Where does the water come from? Isn't it dirty toilet water?+
  • Okay but(t) how do I dry off?+
  • Is the TUSHY Classic water too cold?+
  • Does TUSHY spray warm water or cold water?+
  • How do I clean TUSHY? Doesn't the nozzle get gross?+
  • What's the difference between the Classic and the Spa?+
  • What's the problem with using only toilet paper anyway?+
  • How do bidets work?+
  • What is a bidet attachment?+
  • What’s the difference between a bidet attachment and a bidet toilet seat?+
  • Do you have to wipe after using a bidet?+
  • Does TUSHY spray warm water or cold water?+
  • Is the TUSHY Classic water too cold?+
  • What's the difference between the TUSHY Classic and the TUSHY Spa?+
  • Which TUSHY bidet should I buy?+
  • Can I install it myself?+
  • What makes TUSHY different from other bidet brands?+
  • How do I clean TUSHY? Doesn't the nozzle get gross?+
  • How do I install my bidet attachment or bidet seat?+
  • How does the water get hooked up to TUSHY?+
  • Where does the warm water come from?+
  • Do TUSHY’s bidet attachments fit any toilet seat?+
  • What are TUSHY 3.0's measurements?+
  • Does TUSHY 3.0 require electricity?+
  • Is there a lefty TUSHY?+
  • Can I attach and remove TUSHY easily? What if I move?+
  • Can TUSHY be installed on toilets outside of the U.S. and Canada?+
  • Does TUSHY fit elongated bowls?+
  • But my toilet doesn't provide easy access to the water supply. Can I still install TUSHY?+
  • I want to buy the TUSHY Spa but my sink's hot water takes forever to heat up?+
  • Are TUSHY bidets ASME and CSA certified?+
  • Why do I need a bidet?+
  • Are bidets sanitary?+
  • Aren't wet wipes just as good as a bidet?+
  • What exactly are the harmful effects of toilet paper?+
  • Can I clean more than just my butt with TUSHY?+
  • Are bidets good for... you know... butt stuff?+
  • How long does it take to ship my bidet?+
  • Can you ship internationally?+
  • Does my TUSHY have a warranty?+
  • What kind of box is TUSHY delivered in? Is the box discreet?+
  • Do you offer gift messaging or gift wrapping?+
  • Can I send one order to multiple addresses?+
  • What's your return policy?+
  • How do I request a return?+
  • The nozzle isn't moving, help?!+
  • Oh no, I didn't realize you can't hook up the TUSHY Spa warm water connection without the sink close to the toilet. What do I do?+
  • The water used to spray my bum and is now spraying straight down from my nozzle no matter what I do, what gives?+
  • My toilet seat is raising, and not in a raise-the-roof typa way. What can I do?+
  • How much water is used to produce the toilet paper?+
  • Is the bamboo toilet paper made with Rayon?+
  • What kind of process is used for turning bamboo into toilet paper? Do you use chlorine?+
  • Is there formaldehyde in the toilet paper?+
  • How do I track my subscription orders?+
  • Can I adjust my subscription?+
  • Am I locked into a subscription for a set amount of time?+
  • How do I cancel?+
  • Can you ship to my country?+
  • Refunds/Returns+
  • What is CashBack?+
  • How can I redeem my CashBack?+
  • Why is there a holding period to receive my CashBack?+
  • How long does it take to receive my CashBack gift card?+
  • How do I use my Cashback gift card?+
  • Where can I find my CashBack gift card?+
  • Where can I use this Cashback virtual Visa card?+
  • Where can I check my balance and statement on my Cashback virtual Visa card?+
  • When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?+
  • How can I sign up for the Clean Butt Club Rewards Program?+
  • How do I redeem Butt Bucks?+
  • I ordered in the past, can you add those Butt Bucks to my account?+
  • Do my Butt Bucks points expire?+